Frequently Asked Questions

Messy Memberships

1. What will I get as part of my membership?

   With a Membership, you’ll have access to our entire Get Messy Library of standard classes and seasons (both old and new!) as well as past workshops, our private Get Messy Community and clubs, artist dates, messy hangouts, future live Zoom workshops, other virtual gatherings throughout the year, and more! This membership is most comparable to the Get Messy Membership of days past, before launching our new site.

   Want to get a little messier?! With a Membership+, you'll get everything mentioned above AND access to all premium classes and recorded replays of our future live Zoom workshops!

   Find all the details on our Membership options here!

2. Where do I find my Membership+ extras?

   Access to all recorded workshops | Find recorded workshops within one week after the live event in the My Classes section of your dashboard.

3. How much does a membership cost?

   We offer Membership options to fit every budget and season of art! Find all the details on our Membership options here!

4. When will I be billed for my membership?

   For a monthly Membership or Membership+, your credit/debit card or PayPal account will be billed on the day in which you sign up for a membership and the same day each month thereafter. Any membership started between the 29th and 31st will be first billed on that day, but will be billed on the 1st in subsequent months.

   For a yearly Membership or Membership+, your credit/debit card or PayPal account will be billed on the day in which you sign up for a membership and the same date each year thereafter.

5. Can I use PayPal for my membership?

   Yes! Just select the "Use PayPal" option during membership signup.

6. How do I update my payment information?

   You can update your payment method through your account here. Just click on “update” under your payment method.

7. What happens to my class progress if I cancel my membership?

   It is saved and you can pick up where you left off if you reinstate your membership!

8. Can I cancel my Membership?

   While we'd hate to see you go, you can cancel your Membership any time without incurring any cancellation fees. To do so, click “cancel” next to your membership details on your account page, under "Orders & Membership".

Orders and Billing

1. What forms of payment do you accept?

   We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

2. Can I use PayPal for my membership?

   Yes! Just select the "Use PayPal" option during membership signup.

3. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so go to your account page. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

4. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AK, AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Get Messy. The applicable rate is set by each state respectively.

5. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

6. How do I update my payment information?

   You can update your payment method through your account here. Just click on “update” under your payment method.

7. When will I be billed for my membership?

   For a monthly Membership or Membership+, your credit/debit card or PayPal account will be billed on the day in which you sign up for a membership and the same day each month thereafter. Any membership started between the 29th and 31st will be first billed on that day, but will be billed on the 1st in subsequent months.

   For a yearly Membership or Membership+, your credit/debit card or PayPal account will be billed on the day in which you sign up for a membership and the same date each year thereafter.

8. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once an item has been Preordered, you have agreed to purchase that particular item. All preorders are non-refundable. Discounts may not be applied to preorder items.

Shipping and Returns

1. When will my order ship?

   Please note shipping timeframes do not include time needed to fulfill your order. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

   Preorder items will note their shipping timeframes in the item's description in the shop, as well as on the checkout + order confirmation pages and in your order confirmation email.

2. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.

3. What is the return policy?

   Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under My Orders. Please review those items, as these terms apply to duplicate items as well.

4. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

5. I haven't received my order. What now?

   Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

   Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost. If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.

6. Priority Fulfillment

   By requesting Priority Fulfillment for your order, our warehouse will prioritize your shipment in the picking process to help ensure your order gets out the door as quickly as possible.  **Please note that choosing this option does not decrease the transit time once the shipment leaves our facility.  The shipment will still be subject to the normal transit time that is outlined in our Shipping Policy.  If you would like to decrease the transit time on your shipment, please choose either the Upgraded or Expedited option.

7. Order Protection Coverage

   To ensure a worry-free shopping experience, we offer optional order protection coverage for $2.99. This coverage safeguards your purchase against loss, theft, or damage during transit. With order protection, if your package is lost or arrives damaged, we will work with you to resolve the issue by either replacing the item or issuing a refund. Please note that proof of damage, such as photos of the package and items, may be required, and claims must be reported within 30 days of the expected delivery date.

8. International Customs, Duties & Brokerage Fees Policy

   All international orders may be subject to customs fees, import duties, taxes, or brokerage charges imposed by the destination country or shipping carrier. These fees are not collected by us and are the sole responsibility of the customer.

   If a customer chooses not to pay the required customs, duties, taxes, or brokerage fees: 

   -The order will not be refunded. 

   -We will not cover or arrange return shipping. 

   -We will not reship the order. 

   -In many cases, local customs authorities or carriers will classify the order as abandoned.

   We strongly encourage all international customers to review their country’s import policies and potential brokerage fees charged by carriers before placing an order. By completing a purchase, the customer accepts full responsibility for any applicable customs charges and carrier brokerage fees.

9. What happens if my order is "Returned to Sender"

   What does “Return to Sender” mean?

   A Return to Sender (RTS) order is a package that is sent back to us by the carrier due to a delivery issue. This may include an incorrect or incomplete address, inability to deliver, or the package being unclaimed.

   What happens when an order is returned to sender?

   Once we receive the returned package, our team will contact you using the email address provided at checkout to explain next steps.

   What are my options? 

   After we contact you, you may confirm or update your shipping address so we can reship your order. Additional shipping fees may apply.

   How long do I have to respond? 

   You have 30 days from our first attempt to contact you to respond. If we do not receive a response within that timeframe, the order will be considered abandoned.

   What happens to abandoned orders? 

   Orders considered abandoned after 30 days from our first contact attempt are not eligible for reshipment, store credit, or a refund.

   How can I avoid a Return to Sender? 

   Please double-check your shipping address at checkout and monitor tracking updates after your order ships. If you notice a delivery issue, contacting the carrier promptly may help prevent a return.

Messy Terminology

1. What's the difference between a class and a season?

   Classes

   Our classes aren't just about instruction; they're about creating a space where you can truly connect with your creativity. Whether you're a seasoned artist or a beginner, these classes are here to help you dive deeper into your art.

   What you'll discover in our art classes:

   • Guided Discovery: Step-by-step guidance and prompts to ignite your creativity.
   • Community Bonds: Connect with fellow artists, share your work, and receive feedback.
   • Creative Growth: Uncover new techniques and approaches to elevate your skills.

   ---

   Seasons

   Think of our art seasons as immersive journeys into distinct themes that challenge your creative boundaries.

   Why our art seasons are extraordinary: 

   • Focused Exploration: Each season delves into a unique theme from multiple angles.
   • Artistic Unity: Dive deep into a theme alongside artists from around the world.
   • Personal Transformation: Seasons often lead to profound creative and personal growth.
2. What are trails?

   Trails are a way of identifying what part of your artistic journey you're currently in. Where are you in your creative process? 

   SPARK

   Take your artistic journey and turn it into a joyous adventure with no creative pressure or fancy supplies needed! Perfect for art beginners or those rekindling their creative spark after a break, this trail is your vibrant path to a creative oasis—come as you are and let the artistic fun begin! 

   GROW 

   Expand your artistic skills and knowledge, where you'll discover a wealth of creative insights from talented artists and learn exciting techniques, all designed to push you out of your comfort zone and into the vibrant realm of artistic growth. 

   CULTIVATE 

   Cultivate your artistic practice and elevate your creative journey with the this trail, designed to help you integrate art into your vibrant, messy life by overcoming barriers, turning weaknesses into strengths, and navigating the beautiful challenge of making creativity a part of your everyday existence.

   CONNECT 

   Bond with like-minded individuals who understand and celebrate your artistic brilliance, providing a supportive space to share, learn, and build magical friendships that elevate your creative journey to a whole new level.